Lifeline Healthcare Group is committed to protecting the privacy of every patient who provides us with personal information or data. We value your privacy and make every effort to safeguard and preserve the information we possess.
You can access Lifeline Healthcare privacy practices here:
1. Information Gathering
For certain services such as when you schedule an appointment, seek a medication refill, pay a bill, or contact us directly, we may collect some or all of the following types of information:
Username & Password (Login Information)
Contact information, e.g., your full name, address, and phone number.
Personal health information, such as your diagnosis, prescriptions, medical records and history, insurance information, and others.
Payment and financial details, such as credit card number, security code, and expiration date.
Suggestions, feedback, comments, and reviews.
When you use our services, we may automatically collect information such as your device’s Internet protocol (IP) address, device identifiers, operating system, Internet service provider, pages visited before and after, date and time of your visit, and other normal server log information.
2. Use of Information
We may utilize the data we gather in a number of ways, including:
Provide, maintain, improve, and upgrade our services.
Deliver the requested health care services, process transactions, and provide you with related information, such as notifications, confirmations, bills, and invoices.
Keep you informed about your visits, test results, prescriptions, and other health-related issues.
Provide customer support and respond to your comments, concerns, and requests.
Analyze usage and activities related to our services.
Personalize the services and provide advertisements, information, or features that match user profiles and interests.
Carry out any other purpose for which the data was collected.
3. Consent / Approval
You are deemed to have accepted the collection, storage, processing, utilization, disclosure, and transfer of your personal information by selecting the opt-in option on the website and using Lifeline’s Services or making use of the website’s features.
4. Control Over your Personal Data
In relation to your personal information, we shall respect your legal rights. If you choose to exercise any of the following rights under the respective privacy laws, Lifeline is committed to protecting them and guaranteeing compliance:
A request for a copy of the Personal Information that we hold on to you.
Details on how we use and disclose your personal information.
5. Sharing of Information
The following are some ways in which we may share the data we collect:
With other medical professionals involved in your treatment and care.
With your health plan payers for billing or payment purposes.
If we think that disclosure is required by any relevant law, regulation, or legal process in response to a request for information.
If we feel your actions are in violation of our user agreements, or to defend Lifeline Healthcare's rights, property, and safety.
